RETURN POLICY

Last updated August 19, 2025
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@huida.co.uk to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

HUIDA SANITARY WARE LTD
 

Attn: Returns

RMA #

2rd floor 2 Lincoln Plaza，

London United Kingdom E14 9BD

Things to note

• If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
• We might ask for the product serial number or similar, to check the item was supplied by us.
• Naturally, none of this affects your consumer rights.

Returns FAQs

What counts as proof of purchase?

 You can use any of these:

• till receipt
• confirmation email
• e-receipt
•  your order number.

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

• your card/bank statement
• the email address used to buy your item.

REFUNDS

What’s your refund policy?
 If you change your mind and need to return an item, simply contact us within 30 days of purchase to arrange a return for a refund. You’ll also need to make sure your item meets the following conditions:

• Unused
• In its original packaging (with the tags)
• In a resaleable condition
• With its proof of purchase.

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.

If you return your item to store, we can process most refunds there and then. It may still take 5-7 days for your bank to process it into your account. If you paid by cash or gift card, you’ll be refunded in-store using the original payment method, whilst PayPal refunds can take up to 30 days.

If you return your item(s) via home collection, your refund will be processed within 14 days of receipt of the goods. It may take 5-7 days for your bank to process the money back to your account, but all refunds will be processed within 14 days.

All returned goods must be in line with our returns policy; these products will need to be unopened, unused and in their original packaging, with proof of purchase.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 7518077022

support@huida.co.uk